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We do our best to process and ship all Orders placed Monday -Friday (excluding holidays) within 72. (with the exception of preorders) Orders placed on weekends will be processed within 72 hours on the next business day. The delivery estimate is dependent on method of shipping chosen at time of purchase. Regardless of what shipping method you choose, we will still do our best to process and ship orders in the timeframe listed above. We ship worldwide and are not responsible for fees related to international customers paying to receive their packages. Due to a high volume of orders, shipping during holidays may take an additional time of up to 36 hours after placement.
*Butterfly Gals is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.
Returns are accepted for store credit only within 14 days of merchandise ship date for domestic delivery, and 30 days for international customers. All tags must be attached and items unworn and unwashed for store credit. Marked down merchandise/final sale merchandise, intimates, sunglasses, and accessories cannot be returned or refunded. Swim is returnable as long as the hygienic liner is intact. The receipt is required for all returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We do not guarantee that we will receive your returned item. Please consider using a trackable shipping service or purchasing shipping insurance.
Please ship your item to this address -
Butterfly Gals PO BOX 126 McLouth, KS 66054
We will send you an email to notify you that we have received and inspected your returned item. At this time, we will notify you of approval or rejection of your refund. Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s) at time of purchase. Preorder and made to order items are non refundable.
FINAL SALE ITEMS:
All marked down sale items, intimates, and accessories are final sale items. DO NOT send back any marked down merchandise. They are not returnable. If sent back there will not be a credit given of any kind and you will be responsible for fees of shipping back to you.